In evaluating the message that was conveyed to Mark in 3 different modalities I believe that the face-2-face disclosed a greater sense of urgency. Since we can see the body language of the person it gives us a different perspective on the need for the data in the report. I believe that the face-2-face communication is important because the recipient can see the expressions and energy of the person communicating. If someone approaches me face-2-face I will also feel a greater sense of obligation and urgency to respond favorably based on the persons delivery.
In reading the email my interpretation of the communication was that it was delivered professionally. The tone was respectful, sincere and showed consideration for the other tasks that Mark may have on his plate. By Jane asking Mark to just provide her with the data that she needed if he was unable to produce the entire report shows her understanding of any constraints Mark may be simultaneously managing. By communicating in writing (via email) the information can be presented efficiently, the words can be carefully chosen to minimize misunderstandings, and historical records of the email can be shared with other team members (Portny et al. 2008). Some of the challenges with written communication particularly emails is the sender may not know if the recipient received the email and read it.
The tone of voice in the voicemail communication portrays an urgency for Mark to provide the missing report in a timely manner. The requestor shows professionalism and consideration for Mark again by just asking for him to specifically provide the data she needs. However, a concern with the voicemail is will Mark check his voicemail messages and respond in a timely manner.
I believe that it may be important to engage other key stakeholders that Mark may respect when communicating and this may prompt Mark to respond favorably to the request and in a timely manner (Laurate, n.d.).
Laureate Education (Producer). (n.d.). Practitioner voices: Strategies for working with stakeholders [Video file]. Retrieved from https://class.waldenu.edu
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.